Description
Community Pharmacy
Organization and structure of retail and wholesale drug store, types and design,
Legal requirements for establishment and maintenance of a drug store, Dispensing of proprietary products, maintenance of records of retail and wholesale drug store.
1 Continuing professional development
The CPD concept
CPD and clinical governance
CPD – getting started
Personal development planning
2 Management skills in the pharmacy
Time management
Motivating your team
Management of meetings
Performance management
Teamwork and communication
Information management
Management style
3 Training and development of the pharmacy team
Pharmacy support team
Training needs analysis
Training methods in the pharmacy
Coaching skills
Evaluation of training
4 Contractual framework for community pharmacy
Contract overview
Essential services
Standard operating procedures
Monitoring the contract
Support for people with disabilities
Community pharmacy contract for Scotland
Medicines use review
Accreditation
Planning the MUR service
Conducting a MUR
Practical solutions to patient problems
Summary
6 Offering enhanced services
Commissioning of services
Practical guidance on delivering enhanced services
7 Supplying medication
Dispensary design and workflow
Patient medication records
Accredited checking technician
Dispensing errors
Electronic transmission of prescriptions
Managing customer complaints about NHS services
Patient group directions
Pharmacists as prescribers
8 Responding to symptoms
Presentation of symptoms
Making a differential diagnosis
Communication skills in the pharmacy
Effective use of support staff
Specific product requests
Evidence-based recommendation
Monitoring of symptoms
Audit – responding to symptoms
9 Multidisciplinary working
Relationships with general practice
Medicines management
Making a business case for a new service
Negotiation skills
Working with hospital pharmacists – discharge schemes
Working with specific patient groups
The way forward
